It's been a pretty horrendous Christmas for anyone who received a brand new PS4 and was looking to play one of the many online games. We've heards stories of tears and tantrums, but ultimately disappointment as the PlayStation Network was effectively rendered useless on Christmas Day and the days which followed. An underground hacking group known only as The Lizard Squad has claimed fully responsibility for attacking the Playstation Network using a DDOS attack.
What is a DDoS Attack?
DDoS stands for Distributed Denial of Service. The attackers send a huge amount of internet traffic to their victims (in this case the Sony PlayStation Network) which effectively blocks their internet connection. Think of it like deliberately causing a traffic jam which didn't allow the normal traffic through.
Is The PlaySation Network Online Again?
As at December 30th 2014, the general consensus is that the PSN has now recovered – although perhaps not fully. Some people are still struggling to maintain a solid connection with Sony which is still making gameplay capabilities intermittent at best. This could be as a result of genuine users flooding onto the PSN and causing the network to buckle once again. There may however be a temporary fix for PS4 and PS3 owners.
Go to your network settings and manually change the setting referred to as MTU (Maximum Transmission Unit). Change this to 1473, save it and then try to connect. If this fails, try changing it again to 1450. Please refer to your Sony PlayStation Manual for instructions on how to do this.
This is an unofficial and temporary fix until the PlayStation Network has been completely stabilised, but some PS4 users have reported success using this method. Others have simply rebooted their PlayStation and have had a varying degree of success. Give it a go, it might work
Contact Sony Support
If all else fails and you are still unable to connect to the Sony PlayStation Network, you may need technical assistant from Sony. If you are looking for the PlayStation Support Number please call their dedicated helpline on 0843 504 9961.